Help and FAQ

Answers to the most common questions about Rightdog.

About Rightdog

The free fit-check

The full consultation

Full Journey (Tier 3)

Payments and billing

Technical help

Privacy and data

Still need help?

We're a small team and we read every message. Email us at hello@rightdog.co.uk and we'll get back to you within one business day.

For legal and data protection queries: legal@rightdog.co.uk

Answers to the most common questions about Rightdog.

About Rightdog

What is Rightdog and how does it work?

Is this a real person or AI?

How is Rightdog different from a free breed quiz?

Do you take money from breeders?

Is my consultation private?

The free fit-check

What does the free fit-check include?

How many free fit-checks can I do?

Why do I need to create an account to see my result?

I did my fit-check but can't see my result: what do I do?

The full consultation

What does the full consultation include?

How long does the consultation take?

What if I disagree with the recommendation?

When will I receive my breeder shortlist?

Can I regenerate the shortlist?

How are breeders selected for the shortlist?

What is the "Royal Kennel Club Health Standard"?

How do I download my PDF?

Can I do another consultation for a different breed?

Full Journey (Tier 3)

What does Full Journey include that the consultation doesn't?

How long does my Full Journey access last?

Can I upgrade after completing a consultation?

How do I cancel my monthly subscription?

What happens when my subscription ends?

Will I lose my consultation and shortlist if I cancel?

Payments and billing

What payment methods do you accept?

Is my payment secure?

I've been charged but can't access my consultation: what do I do?

Can I get a refund?

I've been charged twice: what do I do?

Technical help

The consultation stopped mid-way: what do I do?

My shortlist isn't loading: what do I do?

I can't download my PDF: what do I do?

I'm having trouble signing in: what do I do?

Which browsers and devices does Rightdog work on?

Privacy and data

What data does Rightdog hold about me?

Is my consultation content shared with anyone?

Does Rightdog use my data to train AI models?

How do I request deletion of my data?

Where is my data stored?

Still need help?